Please read our refund policy to understand where all customers stand with refunds for ticket sales and other services.

Ticket purchased for the wrong event?

All ticket purchases are final and under this circumstance cannot be refunded. Only cancellation of an event permits a refund, please check all information before purchasing your ticket(s).

How do I get a refund?

Refund Policy: All ticket sales are final unless the event has been cancelled. It is all consumers’ responsibility to check and comply with the events rules and restrictions before purchasing ticket(s). If you are not permitted entry to an event you have purchased a ticket for with Touch Ticket LTD for no fault of your own, you must email by 3pm the next working day. All refund requests must have a full explanation of refusal of entry with any additional information that may assist your request. We advise contacting the event organizer at the point of refusal to assure it is recorded before leaving the event.

Please note any emails received after 3pm the next working day will not be considered.

How long does a refund take?

All refunds can take up to 5 – 10 working days from confirmation your refund has been accepted. If after 5 – 10 working days you have not received a refund please contact you bank and our support team. []

Please note bank holidays are not considered as a working day.

Venue change, date change, event time change?

If the venue of the event has changed to a venue more than 1 mile from the original venue, you may be entitled to a refund. Please contact for more assistance.

Event has been cancelled?

Touch Ticket will always inform ticket purchasers if an event is cancelled. This will come directly from our support team [] and will clearly state the reason for the cancellation and what will happen next. If you have been told the event has been cancelled from the event organizer, venue or third party please contact our support team immediately so we can investigate the authenticity of the matter.

Can I get a refund on banner advertisements?

All banner adverts are final once payment has been received. Any banners will go up as agreement for the time period agreed. If Touch Ticket LTD for any reason are not able to meet the agreement for any type of marketing or advertising agreement, a full refund will be provided.