Please read our frequently asked questions before getting in touch, we find the answers to your questions are normally found here.

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Please allow up to 10 minutes for your ticket(s) to arrive in your email inbox (Please check your spam/junk mailbox also). Please check the ‘My Tickets’ section in the dashboard when logged in. If there is no sign of the ticket please check your bank statement to confirm the transaction went through.

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Within 10 minutes of your purchase for tickets we will send your tickets to the email address noted down in the process of purchase. Alternatively you can go to ‘My Tickets’ in the dashboard when logged in to your account.

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Printing your ticket(s) is not essential and we believe in doing are bit to save the planet, so showing your e-ticket will gain you entry to the event in question. We do advise printing tickets if you are arriving with a large group as it can speed up the process of entry for your party.

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All information entered after purchase can be amended in the my account section of user(s) account. Simply amend the details and click ‘save’. If you have entered the wrong email address and due to this not received your tickets, go to ‘My Tickets’ to view all purchased tickets.

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All ticket purchases are final and under this circumstance cannot be refunded. Only cancellation of an event permits a refund, please check all information before purchasing your ticket(s).

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Refund Policy: All ticket sales are final unless the event has been cancelled. It is all consumers responsibility to check and comply with the events rules and restrictions before purchasing ticket(s). If you are not permitted entry to an event you have purchased a ticket for with TOUCH TECHNOLOGY GROUP LTD for not fault of your own, you must email support.uk@touchticket.co.uk by 3pm the next working day. All refund requests must have a full explanation of refusal of entry with any additional information that may assist your request. We advise contacting the event organizer at the point of refusal to assure it is recorded before leaving the event.

Please note any emails received after 3pm the next working day will not be considered.

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All refunds can take up to 5 – 10 working days from confirmation your refund has been accepted. If after 5 – 10 working days you have not received a refund please contact you bank and our support team. [support.uk@touchticket.co.uk]

Please note bank holidays are not considered as a working day.

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If the venue of the event has changed to a venue more than 1 mile from the original venue, you may be entitled to a refund. Please contact support.uk@touchticket.co.uk for more assistance .

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Touch Ticket will always inform ticket purchasers if an event is cancelled. This will come directly from our support team [support.uk@touchticket.co.uk] and will clearly state the reason for the cancellation and what will happen next.
If you have been told the event has been cancelled from the event organizer, venue or third party please contact our support team immediately so we can investigate the authenticity of the matter.